Payment Information
	What forms of payment do you accept?		Return to help desk
	RippaDirect accepts online payments using the following credit cards: VISA, MASTERCARD and AMERICAN EXPRESS. Credit card purchases will be displayed as RippaDirect.com.au parent company "Infinity Trading Pty Ltd" on your credit card statement. RippaDirect uses the latest industry encryption technology to protect your credit card details during an online transaction. Your credit card will be charged when you place the order to ensure that the goods are dispatched with the minimum of delay. IMPORTANT: Credit card security is a crucial issue for all online transactions. As such, large transactions may involve additional screening and we may require confirmation on a couple of key details before we proceed. In this event, we will get in contact with you. In some cases this may delay your order by a business day, but it is in the interests of all credit card holders that we validate such purchases. Please note that dStore.com does not accept cheque, money order or COD payments.
	Is it safe to use my credit card online?		Return to help desk
	Yes, it is extremely safe. When making payments via our secure server, your credit card and personal details are encrypted using the latest industry standard SSL (Secure Socket Layer) 128 Bit encryption technology before being sent over the internet. We do not store credit card number as the payment process is done in real time. RippaDirect uses EWAY gateway for their credit card processing. EWAY , is a real-time credit card processing company in Australia. EWAY GATEWAY has an official eCommerce alliances with the following banks: St George Bank ANZ Bank Commonwealth Bank of Australia National Australia Bank Westpac Banking Corporation Bank of SA BankWest For more information on EWAY gateway, goto www.eway.com.au
	When do you charge my credit card?		Return to help desk
	All online credit card orders are charged upfront, at the time of the order. We do this to validate the order and to ensure that all stock is pre-purchased. Paying upfront also substantially reduces order processing time, and ensures that as a customer, all you need to do is sit back and wait for your delivery to arrive. In the event we are unable to dispatch the ordered item a full refund will be offered.
	Why do I have to give my CVC?		Return to help desk
	The Card Verification Code (or CVC) is a number that appears on your credit card. For Visa and Mastercard , this is the last 3 numbers as they appear on the signature panel on the back of the card. For American Express , it is the 3 or 4 digit number that appears on the front of the card. We request this number as a means of verifying that the person placing the order has direct access to the credit card being used. As with all your credit card details, this number is encrypted using the latest technology before being sent over the internet. We do not store credit card number as the payment process is done in real time.
	I am having trouble making payment via credit card		Return to help desk
	If your credit card payment is not going through, first check your card details carefully. Make sure the Card Verification Code (CVC) is correct - on Visa and Mastercard, this is the last 3 numbers as they appear on the signature panel on the back of the card. For Amex, this is the 3 or 4 digit number that appears on the front of the card. If all your details are correct, the likely explanation is that one of the banks involved is temporarily offline. Other reasons may include that there are insufficient funds available on your card, so checking your account balance may provide the answers too. If you are having trouble making your payment, please contact us . HELPFUL HINT: You will know your order was successful when a EWAY confirmation screen appears providing your status and an NOTIFICATION NOTICE on your order page.. A TAX INVOICE will also be sent to your email address, and you can always check Your Orders for a full order history.