How much do you charge for delivery and handling?
	How long does delivery usually take?
	Do you deliver to PO Boxes?
	How do I track the progress of my parcel?
	Delivery Status & what it means
	What happens if I am not home to receive my delivery?
	Do you accept international delivery?
	Return To Sender or lost parcels
	What countries does RippaDirect deliver to?
	How much do you charge for delivery and handling?				Return to help desk
		Australia : $6 flat rate anywhere in Australia Overseas: Rates will be automatically calculated at check out
	How long does delivery usually take?				Return to help desk
		Australia : Please allow up to 10 working days from date of payment. Overseas: Please allow up to 21 days from date of payment
	Do you deliver to PO Boxes?				Return to help desk
		No, for security reasons we do not deliver to PO boxes in all countries.
	How do I track the progress of my parcel?				Return to help desk
		Australia Post ELADS service www.eparcel.com.au allows you to track your parcel during the delivery process using the consignment number provided in your dispatch email. It may take up to 48hrs for some consignment information to appear. For estimated delivery times please see below: Rippadirect delivers internationally using the Australia Post Air Mail service to the following countries: New Zealand, UK, USA, Canada, Ireland, Japan, South Africa, France, Germany, Spain and Italy. Average delivery times from Australia are as follows: Canada: 5-7 business days France: 5-7 business days Germany: 5-7 business days Ireland: 4-6 business days Italy: 6-8 business days New Zealand: 3-5 business days Japan: 3-5 business days South Africa: 5-7 business days Spain: 6-8 business days USA: 4-6 business days UK: 4-6 business days PLEASE NOTE: Regional areas may experience short delays depending on the local mail service. We are unfortunately unable to guarantee delivery times due to inconsistent postal standards across international territories. We work with Australia Post services to resolve any issues as quickly as possible.
	Delivery Status & what it means				Return to help desk
		Not found - the parcel has left our warehouse and is on the way to Australia Post. If this is the status more than 3 business days after receiving your dispatch email, please contact us . Unknown/Access Denied - you may have entered the wrong consignment number. If not, contact us . Manifest received - the parcel has been scanned at our delivery centre and is on the way to your local post office Awaiting collection - delivery to your address has been unsuccessful and the parcel is awaiting collection at your local post office. Australia Post would have left a card notifying you of this. Make sure you take the consignment number and photo ID when you go to collect it. Ready for delivery - delivery will be attempted within the next business day. If unsuccessful, Australia Post will leave a card in your letterbox and it will be carted to your nearest post office. Delivered - the goods have been delivered to the nominated address or collected from the post office with ID. Undeliverable - Australia Post are unable to deliver the parcel with the address details provided. Please contact us if this is the case.
	What happens if I am not home to receive my delivery?				Return to help desk
		Australia Post will place a card in your letterbox advising collection from your local post office. Please have your photo ID & ELADS consignment number ready (from your dispatch email) when you go to Australia post to collect your parcel.
	Do you accept international delivery?				Return to help desk
		RippaDirect ships to New Zealand , USA , UK , Canada , France , Germany , Ireland , Italy , Japan , South Africa & Spain .
	Return To Sender or lost parcels				Return to help desk
		Australia Post may return parcels to us due to the following reasons: Insufficient Address Left Address/Unknown Refused Unclaimed When this occurs we will contact you by email or phone. Resending these parcels will incur additional postage costs, based on standard Australia Post freight fees. RippaDirect does not take responsibility for parcels that are incorrectly or insufficiently addressed, however we will do all we can to recover the parcel on your behalf. Please remember to include the company name if the goods are being delivered to a business address. We will hold returned parcels for up to 2 weeks and will attempt contact at least twice. If we are still unable to make contact with you, the order will be cancelled and a credit placed on your RippaDirect account for the amount of the goods only. This credit can be used towards another order later. Lost Parcel RippaDirect uses the ELADS Parcel Tracing system to track your orders during the delivery process, but we accept that sometimes a parcel may go missing. If this happens, we will launch an investigation with Australia Post – this can take up to 7 business days to be finalized. We cannot resend goods or give any refunds or credit until this investigation is resolved.
		What countries does RippaDirect deliver to?			Return to help desk
		RippaDirect also ships to New Zealand , USA , UK , Canada , France , Germany , Ireland , Italy , Japan , South Africa & Spain .